Aircall is a cloud-based phone system and call center software solution designed to assist businesses manage their call operations. It provides capabilities for call distribution, queuing, monitoring, and analytics, to optimize customer and partner communication.
Aircall's primary users are businesses of any size in need of a powerful yet flexible solution to handle customer support, sales calls, and team collaboration, mainly those with remote or distributed teams.
Aircall allows users to make and receive calls directly through their computer or mobile app. It provides features such as call recording, call routing, analytics, and integration with many Customer Relationship Management (CRM) and Helpdesk tools.
Key Aircall applications include:
- Managing customer support calls
- Handling sales and business development calls
- Team collaboration and conference calls
- Analyzing call performance and trends
